Sutherland Hiring 2026 – Associate / Sr. Associate | 2025 Graduates | Chennai
Sutherland is hiring for Associate and Sr. Associate positions in Chennai. According to the job details provided, the opportunity is open to 2025 pass-out candidates with any full-time undergraduate or postgraduate degree, including candidates from both IT and non-IT backgrounds.
The role focuses on customer experience, with responsibilities involving customer support through email, chat, and social media channels.
📌 Job Overview
DetailsInformationCompanySutherlandPositionAssociate / Sr. AssociateExperienceAs specified in the job postingEligible Batch2025 Pass-OutsQualificationAny Full-Time UG / PG GraduateEligible BackgroundsIT & Non-ITLocationChennaiJob AreaCustomer ExperienceWork ChannelsEmail / Chat / Social MediaShiftRotational / Night Shifts
Important: This article is based on the job details provided. Salary, exact experience range, and other conditions not included in those details are not presented as confirmed information.
🏢 About Sutherland
Sutherland is a global business and technology services company that works with organizations across customer experience, digital transformation, and business operations.
A customer experience role can provide graduates with practical exposure to customer communication, problem resolution, service operations, and professional workplace processes.
🎓 Who Can Apply?
The provided job information specifically states that 2025 pass-outs can apply.
Candidates from both IT and non-IT backgrounds are eligible, provided they meet the stated qualification requirements.
Eligible Educational Backgrounds
The listing mentions:
Arts
Science
Commerce
Engineering
Pharma
MBA
MCA
The qualification requirement is:
Any Full-Time UG / PG Graduate
💼 What Will You Do?
As an Associate / Sr. Associate in the Customer Experience function, your work will include interacting with customers and resolving their concerns through multiple support channels.
Key responsibilities include:
Handle customer queries.
Provide support through email, chat, and social media.
Understand and resolve customer issues.
Work toward customer satisfaction targets.
Meet productivity expectations.
Follow established data security policies.
Complete required training and upskilling programs.
The role requires a combination of communication, problem-solving, customer-handling, and process-following skills.
💡 Skills Required
Candidates should focus on developing the following skills:
🗣️ English Communication
Good English communication is important because the role involves interacting with customers through multiple channels.
⌨️ Typing Skills
Good typing ability can help candidates handle chat and written customer interactions efficiently.
🧠 Analytical Skills
You should be able to understand a customer's issue, identify the problem, and work toward an appropriate resolution.
🤝 Customer Handling
Candidates should be patient, professional, and comfortable dealing with different types of customer queries.
🔐 Data Security Awareness
The role requires candidates to follow applicable data security policies while handling customer information.
🕒 Shift Requirements
Candidates should be comfortable working in rotational and night shifts.
Before applying, make sure you are comfortable with the shift requirements associated with the position.
📍 Location Requirement
The role is based in Chennai.
The provided job details also state that candidates must reside within 25 km of the office.
This is an important requirement to check before applying.
📝 Hiring Process
The complete recruitment process has not been provided in the information shared for this job.
Therefore, candidates should not assume a specific sequence of assessments or interviews.
The process may be communicated to shortlisted candidates during recruitment.
📚 How to Prepare
If you're planning to apply, focus on the skills directly related to the role.
1. Improve English Communication
Practice speaking and writing clearly. Prepare for common customer-service situations where you need to explain a solution politely.
2. Practice Typing
Since the position involves email and chat support, improve your typing accuracy and speed.
3. Prepare Customer-Service Scenarios
Think about how you would respond to:
An angry customer
A customer asking for a refund
A customer with a repeated complaint
A customer who cannot explain their issue clearly
4. Improve Problem-Solving
Practice understanding a problem first, asking relevant questions, and then providing a suitable solution.
5. Prepare for Shift Questions
Be ready to clearly answer whether you are comfortable with rotational and night shifts.
📄 Documents to Keep Ready
Candidates can keep the following documents prepared:
Updated Resume
Graduation Certificate / Marksheets
Government ID
Passport-size Photograph
Relevant Certificates, if applicable
Only submit documents requested through the official recruitment process.
💰 Salary Details
A specific salary figure was not provided in the job information shared.
Therefore, we have not added an estimated CTC or salary figure to this article.
Candidates should verify the compensation details through the official application or recruiter communication.
📅 Important Eligibility Information
Eligible Graduation Year
2025 Pass-Outs
Qualification
Any Full-Time UG / PG Graduate
Background
IT & Non-IT
Location
Chennai
Distance Requirement
Candidates should reside within 25 km of the office, according to the provided job details.
🔗 How to Apply
Interested candidates should apply through the official application link associated with the Sutherland job posting.
Before applying:
Confirm that you are a 2025 pass-out.
Check that you have completed a full-time UG or PG program.
Confirm that you are within the required distance from the Chennai office.
Ensure you are comfortable with rotational/night shifts.
Update your resume.
Submit your application through the appropriate recruitment channel.
❓ Frequently Asked Questions
Are 2025 graduates eligible?
Yes. The provided job details specifically mention 2025 pass-outs.
Can non-IT graduates apply?
Yes. The opportunity accepts candidates from both IT and non-IT backgrounds.
What degree is required?
The provided information states Any Full-Time UG / PG Graduate.
Are B.Com candidates eligible?
Yes. Commerce graduates are included in the listed eligible backgrounds.
Are Engineering graduates eligible?
Yes. Engineering is specifically mentioned.
Are MBA and MCA candidates eligible?
Yes. Both MBA and MCA are listed.
Where is the job located?
Chennai.
Is there a distance requirement?
Yes. Candidates must reside within 25 km of the office, according to the provided job details.
Is this a work-from-home job?
The provided information identifies Chennai as the location and includes an office-distance requirement. Candidates should therefore verify the exact work arrangement from the current application.
Are night shifts involved?
Yes. Candidates should be comfortable with rotational/night shifts.
What kind of customer support is involved?
The role includes customer support through email, chat, and social media.
Is the salary mentioned?
No specific salary figure was included in the information provided.
🚀 Is This Opportunity Right for You?
This role can be relevant for 2025 graduates from both IT and non-IT backgrounds who are interested in entering the customer experience and business operations space.
It may particularly suit candidates who:
Communicate well in English.
Enjoy helping customers solve problems.
Are comfortable with email and chat-based communication.
Have good typing skills.
Can work rotational/night shifts.
Live within the specified distance from the Chennai office.
📌 Quick Summary
CategoryDetailsCompanySutherlandRoleAssociate / Sr. AssociateBatch2025 Pass-OutsQualificationAny Full-Time UG / PG GraduateBackgroundIT & Non-ITLocationChennaiDomainCustomer ExperienceSupport ChannelsEmail, Chat & Social MediaSkillsEnglish, Typing, Analytical SkillsShiftRotational / NightLocation RequirementWithin 25 km of officeSalaryNot specified
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Save this post and share it with your friends from Arts, Science, Commerce, Engineering, Pharma, MBA, and MCA backgrounds who may be interested in customer experience roles.
Disclaimer
This article is based on the Sutherland job information provided for this opportunity. Details such as salary, exact experience requirements, selection stages, and other conditions that were not included in the source have not been presented as confirmed facts. Candidates should verify the latest information through the official application before proceeding.