Virtusa GCP Tech Support Agent Hiring 2026 – Freshers & Experienced | Bangalore | Apply Now

📌 About Virtusa

Virtusa is a global digital engineering and IT services company that helps leading organizations accelerate digital transformation. With operations in over 25 countries, Virtusa specializes in cloud computing, AI, digital engineering, enterprise platforms, and business consulting. The company offers excellent learning opportunities, global projects, and career growth for technology professionals.

🎯 Job Overview

DetailsInformationCompanyVirtusaRoleGCP Tech Support AgentJob TypeFull-TimeLocationBangalore, KarnatakaExperience0–2 YearsEducationBachelor's Degree in CS/IT or EquivalentWork ModelWork from OfficeSalaryAs per Company Standards

✅ Eligibility Criteria

Candidates should meet the following requirements:

  • Bachelor's Degree in Computer Science, IT, or equivalent qualification.

  • 0–2 years of experience in IT Support, Help Desk, or Cloud Operations.

  • Basic understanding of Google Cloud Platform (GCP).

  • Knowledge of Compute Engine, IAM, and VPC Networking.

  • Strong English communication skills.

  • Customer-first mindset.

  • Ability to work in a technical support environment.

💡 Required Skills

  • Google Cloud Platform (GCP)

  • Google Workspace

  • Compute Engine

  • IAM

  • VPC Networking

  • Cloud Storage

  • Cloud SQL

  • Jira

  • ServiceNow

  • Cloud Logging

  • Google Cloud Operations Suite (Stackdriver)

  • Technical Troubleshooting

  • Customer Support

  • AI Tools (Gemini or similar)

  • Communication Skills

📋 Roles & Responsibilities

As a GCP Tech Support Agent, you will:

  • Provide first-level technical support for Google Cloud Platform and Google Workspace users.

  • Troubleshoot cloud infrastructure issues.

  • Monitor incoming tickets using Jira and ServiceNow.

  • Assist users with VM restarts, Cloud Storage permissions, and Cloud SQL connectivity.

  • Handle password resets, 2-Step Verification recovery, and Shared Drive issues.

  • Follow runbooks to resolve common technical problems.

  • Monitor system health using Google Cloud Operations Suite.

  • Analyze logs using Cloud Logging and AI-powered tools.

  • Escalate critical issues when necessary while ensuring timely resolution.

📝 Selection Process

The recruitment process generally includes:

  1. Online Application

  2. Resume Screening

  3. Technical Assessment

  4. Technical Interview

  5. HR Interview

  6. Offer Letter

📅 Important Dates

  • Job Posted: 09 June 2026

  • Application Status: Open

Last Date: Applications are open until the position is filled.

💰 Salary Details

Virtusa has not officially disclosed the salary for this role.

Selected candidates will receive salary and benefits according to company standards, skills, and interview performance.

📚 How to Prepare

To improve your chances of getting selected:

  • Learn Google Cloud Platform basics.

  • Practice GCP services like Compute Engine, IAM, Cloud Storage, and Cloud SQL.

  • Understand networking concepts such as VPC.

  • Revise basic Linux commands.

  • Learn Jira and ServiceNow fundamentals.

  • Improve English communication skills.

  • Prepare technical support interview questions.

  • Earn the Google Cloud Digital Leader certification if possible.

📄 Required Documents

  • Updated Resume

  • Passport-size Photograph

  • Government ID Proof

  • Educational Certificates

  • Experience Certificates (If Applicable)

  • Cloud Certifications (If Available)

🔗 Official Apply Link

Apply through the official Virtusa Careers Portal.

🌟 Why Join Virtusa?

  • Work with global enterprise clients.

  • Learn Google Cloud technologies.

  • Career growth in Cloud and Infrastructure Support.

  • Exposure to AI-powered troubleshooting tools.

  • Continuous learning and certification opportunities.

  • Inclusive and collaborative work culture.

❓ Frequently Asked Questions (FAQ)

Q1. Are freshers eligible?

Yes. Candidates with 0–2 years of experience can apply.

Q2. What is the job location?

Bangalore, Karnataka.

Q3. Is prior cloud experience mandatory?

No. Basic understanding of Google Cloud Platform is expected.

Q4. Which certification is preferred?

Google Cloud Digital Leader (Required) and Associate Cloud Engineer (Preferred).

Q5. Is there any application fee?

No. Virtusa does not charge any application fee.

Q6. What technologies should I know?

Google Cloud Platform, Google Workspace, Compute Engine, IAM, VPC Networking, Cloud Storage, Cloud SQL, Jira, and ServiceNow.

🚀 Interview Tips

  • Revise GCP fundamentals and networking concepts.

  • Practice common IT support troubleshooting scenarios.

  • Learn basic Linux and cloud operations.

  • Be confident while explaining technical concepts.

  • Prepare HR questions such as "Tell me about yourself" and "Why Virtusa?"

  • Highlight any cloud certifications or personal projects.

📢 Share This Opportunity

If this job helped you, share it with your friends so they don't miss this excellent opportunity to start or grow their cloud support career.

Latest Jobs
Apply Now